If something is not right, tell us.
We make food, so returns work a little differently. Here is exactly what you can expect.
Returns on food products
For hygiene and food-safety reasons we cannot accept the return of an edible product once it has been delivered, and we cannot resell a returned food item.
That does not leave you without cover — the situations below are all handled by us.
Cancelling an order
You can cancel free of charge at any time before your order is dispatched. Contact us on WhatsApp at +91 79810 73225 or call +91 79934 92293 with your order number.
If you have already paid, we refund the full amount including any delivery charge. Once a parcel has been handed to the courier it cannot be cancelled, because the food is already prepared and packed.
Damaged, incorrect or missing items
If your parcel arrives damaged or leaking, if an item is not what you ordered, or if something is missing, tell us within 48 hours of delivery.
Send us your order number along with clear photographs of the outer parcel, the shipping label, the sealed product and the item itself. Please keep the packaging until the matter is settled.
We check every report ourselves. Where the claim is valid we will, at your choice, send a replacement with the next dispatch or refund that item in full. We do not charge you delivery again for a replacement sent because of our error.
What is not covered
- A change of mind after the order has been dispatched.
- Personal taste — how spicy, sweet or salty an item is. Hand-made food varies from batch to batch.
- Delays caused by the courier, weather, strikes or other events outside our control.
- An incorrect or incomplete address, or nobody being available to receive the parcel.
- Damage caused after delivery, or a product that has been stored incorrectly.
- Reports made more than 48 hours after delivery.
How refunds are paid
Once we approve a refund we process it within 2 working days.
- Prepaid orders — refunded to the same method you paid with. It usually reaches you in 5–7 working days, depending on your bank.
- Cash on delivery orders — refunded by UPI or bank transfer to an account you confirm with us.
We will tell you when the refund has been sent, along with its reference.
Undelivered and returned parcels
If a courier returns a parcel to us because the address was wrong or nobody was available, we will contact you. You can ask us to send it again, in which case the delivery charge applies a second time, or ask for a refund of the item value.
Because the contents are perishable, a parcel that comes back to us cannot always be re-dispatched; we will tell you honestly if that is the case.
Contact us
You can reach us on WhatsApp at +91 79810 73225 or by phone at +91 79934 92293, or write to us at the postal address above.